My kids are mostly out of that soup, but when they were playing in leagues that she was a part of and ones that she wasn't, I could tell a difference. I agree with the sentiments above. She isn't perfect, but she does believe in customer service. If she has to tell you no, she has a reason and will explain it to you. There are some around who have forgotten that kindness and effort count. My bet is that she makes the experience there better. Dom has moved that direction over the years, so his leagues/tournaments will improve as well. The freeze out from other leagues/associations should start to lessen as most of those tournaments start to seem less appealing. You can see that in many of the tourney fields locally now. I know that the teams I am affiliated with always look at TDs before we ever register. That person makes or breaks the experience. They can't always make it perfect, but the effort or lack thereof is noted by decision makers, and their willingness to find solutions and communicate effectively is paramount.